Wallet recharges are non-refundable except where required by law. Unused balance is non-transferable but never expires.
If a call ends with "ended_flagged" (safety system intervention), you are billed only for the actual connected time before the flag; any reserved balance is released back to your wallet automatically.
For disputes, write to support@maja.health within 7 days of the transaction.Last updated: 2026-05-17. Versioned at docs/legal/refund/v1.md in the repo.